Cancellation policy

Returns & Exchanges

We appreciate every single customer and want you to be genuinely happy with your purchase. You can initiate your own return within 14 days of receiving it if product is unopened and in its original packaging on your Account page. (Unopened is a sticking point for tea products because of FDA food safety requirements.) Customer is responsible for return shipping. 

If your product is damaged or defective, please let us know and we will replace it free of charge. If you're less than satisfied in any way with your order, even after the two-week return period, please contact us. 

You can reach out at info[@]thistleandsprig[dot]com regarding your order, or if you simply have any questions.