FREQUENTLY ASKED QUESTIONS
Most orders ship out in 1 to 3 business days via USPS, but may take 5+ business days during peak holiday season. Expect another 2 to 3 business days for transit, (*USPS estimate only, not guaranteed*). Feel free to reach out any time with questions about your order, our products, or anything else you'd like to know.
We strive to source the highest quality, ethical ingredients possible. We work with many farms directly and choose our producers based on both their environmental and their social welfare impacts. Four of the five tea growers we source from are certified organic; the fifth is a family-run farm. Every product in our online shop includes a full ingredient list indicating certified organic ingredients.
Yes! They actually plant cellulose, not plastic, and are made of renewable wood pulp harvested from sustainable managed forests. The liners are completely biodegradable and home compostable (i.e. they break down naturally, you don't need a commercial composting service). We compost them ourselves so we know for sure that they break down quickly!
We encourage you to reuse the tin as it is the best storage method for keeping tea fresh. For our large tins, you can order refill pouches on our website.
However our tins are also recyclable through any standard curbside recycling program. You do not need to peel off the eco-friendly label, it gets removed in the recycling process so just toss it straight in. If you feel guilty about getting rid of tin, know that it is one of the most easily and infinitely recyclable materials.
We do our best to avoid plastic and any landfill-destination materials—things that can't be recycled. (Plastic can often be recycled, but has high environmental costs.)
In addition to our product packaging itself, we ship in cardboard boxes and primarily use paper filler both of which can go into your recycle bin, but you may find from time to time other materials from our vendors being reused by us for shipping.
Yes! They are naturally free of all animal products.
Yes! They are uncertified but naturally gluten free.